Refund policy

At Ashes to Armor Apparel, most of our merchandise is made-to-order or fully customized. 

REGULAR & MADE-TO-ORDER MERCHANDISE
All regular made-to-order merchandise is FINAL SALE. 
• Sizing: Customers are responsible for selecting the correct size and reviewing the size chart provided before placing an order. We do not guarantee exchanges or returns simply because the wrong size was ordered or due to a change of mind.
• Exceptions & Exchanges: If there is a legitimate sizing, quality, defect, or fulfillment issue, Ashes to Armor Apparel may, at its discretion, approve an exchange or replacement. 
• Exchange Conditions: Any merchandise approved for exchange must be unworn, unwashed, unused, and returned in its original condition before a replacement item is issued.

CUSTOM ORDERS & PROOF APPROVAL
For custom or personalized orders where you provide artwork, logos, wording, names, dates, or design ideas:
1. Proof Approval: When applicable, a final design proof will be provided before production. You are responsible for carefully checking spelling, artwork, colors, placement, quantities, sizes, and customization details.
2. Final Sale: Once you give explicit approval of the proof and production begins, custom merchandise is final sale. Changes, cancellations, returns, or refunds cannot be made for errors present in the customer-approved proof.
3. Production Errors: If Ashes to Armor Apparel sends the wrong item/size or produces an item that materially differs from your approved proof or order specifications, we will correct the error at our expense.

DAMAGED OR DEFECTIVE ITEMS
If you receive an item that is damaged or defective upon delivery, please contact us immediately with photos of the issue so we can review and resolve it for you.